Rezervační smlouva: Co musíte vědět před podpisem

When you sign a rezervační smlouva, právní smlouva, kterou uzavíráte před výrobou nebo dodáním zboží, často na míru. Also known as smlouva o rezervaci, it is your first formal step to secure custom furniture or interior doors — but it’s not just a formality. It’s your protection. Many people think it’s just a way to hold a spot, but it’s actually a binding agreement that defines rights and obligations for both sides.

If you pay a záloha, částka, kterou zaplatíte před výrobou, aby se vám zabezpečil výrobek, you need to know exactly what happens if things go wrong. Does the company keep it if you change your mind? Can you get it back if they miss the deadline? These aren’t hypothetical questions — they’re everyday issues in custom furniture orders. A proper rezervační smlouva, dokument, který upravuje podmínky před výrobou na míru must clearly state the amount, payment deadline, delivery schedule, and conditions for cancellation. Without this, you’re gambling with your money.

And it’s not just about the money. A good rezervační smlouva also protects your expectations. If you ordered oak doors with a matte finish and they show up with glossy lacquer, the contract is your leverage. It should describe the product in detail — material, dimensions, color, hardware. No vague phrases like “standard finish” or “similar design.” If it’s not written down, it doesn’t exist in the eyes of the law. Many customers lose their claims because they trusted a verbal promise. Don’t be one of them.

Don’t forget about the záruka, záruční doba, která se vztahuje na výrobek po jeho dodání. Some companies try to tie the warranty only to the final invoice, ignoring the reservation contract. But your rights start from the moment you pay the deposit. If your custom kitchen cabinets develop warping three months after installation, the warranty clock started ticking the day you signed the reservation agreement — not the day you paid the final bill.

There’s a big difference between a reservation form and a real contract. One is a note on a napkin. The other is a legally enforceable document. You’re not just buying furniture — you’re investing in your home. And you deserve clarity. The best companies don’t hide behind vague terms. They make it easy for you to understand what you’re signing. Look for details: exact product specs, clear deadlines, refund rules, and who bears the cost if something goes wrong.

Below you’ll find real examples and advice from people who’ve been there — from those who got their money back after a delay, to those who learned the hard way what to watch out for. These aren’t legal theories. These are lived experiences. Use them to protect yourself before you sign anything.